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Health and Wellbeing at work

Dr Christine. A. Sprigg, lecturer in Occupational Psychology, was invited to give a talk on Wednesday, 7th March at the ‘Health and Wellbeing Christine Spriggat Work 2012′ event at the NEC in Birmingham. The talk, “Psychosocial Risk Factors for Call Centre Employees” was a summary of Christine’s research on call centres which began in 1999 when she was a Senior Psychologist employed by the Health & Safety Executive (HSE).

The Health and Wellbeing at Work event is all about improving the health and wellbeing of work-aged people. The conference and exhibition provides employers with new ideas and resources to ensure employees are fit and healthy, return to work quickly following absence and stay in work. It also looks at pioneering strategies for getting vulnerable people into the workplace and enabling them to fulfil their potential. The event profiles national developments, service innovations, examples of best practice and the latest research, to provide an inspirational learning platform for employers.

Dr Sprigg’s research has investigated stress and job satisfaction within call centres and has fed into various interdisciplinary research projects aimed at improving the working conditions of call centres both in terms of employees’ physical and mental wellbeing. Dr Sprigg commented, “As the call centre sector is such an important source of UK employment, it is vital that this kind of interdisciplinary research continues if we are to positively influence call centre practices”.

The talk was expertly chaired by Professor Peter Buckle, the current president of the Institute of Ergonomics and Human Factors (IEHF). Over 1,000 delegates were registered for each day of this popular practitioner event at the NEC. Christine’s talk will be available online later in the month.

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