Management School alumnus and Residential Mentor rewarded for engagement work in the student community
The Management School was delighted to hear of Richard Bruce’s commendation for his role as Residential Mentor in winning this year’s ACS People´s Award for Services to the Student Community.This annual event recognises staff from the University’s Accommodation & Commercial Services department who go the extra mile in their roles to help customers and colleagues.
Management School Alumnus (MBA 1991) and Advanced Visiting Fellow, Richard has recently taken up the challenge of becoming a Residential Mentor to 155 families and couples living in University accommodation.On receiving his award, Richard commented: “I feel greatly honoured to be given this award, particularly as the role is such an intrinsically rewarding one anyway. I’m able to help student families and couples with a wide range of issues, from visa problems, schooling for their children and Council Tax to helping them overcome cultural differences and adapt to living in the UK.”
The new role of Residential Mentor for couples and families was created within the Accommodation & Commercial Services department this year as a result of feedback indicating that more could be done to further engage with this particular group of residents.
Pat McGrath, Director of Accommodation & Commercial Services said: “Richard has done a fantastic job of supporting the couples and families who live in our accommodation. He really goes out of his way to look after the residents and resolve any issues they might have. He’s been an invaluable addition to the Resident Support team and I’m thrilled that we were able to recognise his commitment with the Services to the Student Community Award.”
The role of a Residential Mentor involves the organisation of three activities throughout the year designed to reach out and engage with residents. Last term, Richard arranged for a coach trip to Derbyshire which was a great success in bringing the families’ community together.
Pat continued: “Although Richard is only required to organise three activities per year, his dedication to his residents and his job has seen him organise regular events and activities to engage with the couples and families and develop a real sense of community.”
Vice Chancellor, Professor Sir Keith Burnett, attended the ceremony held on 1st March and presented awards to deserving staff from the departments of Accommodation & Commercial Services and Finance.
You can find out more about the Accommodation & Commercial Services at http://www.shef.ac.uk/acs .